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virtual trade show

16 KPIs To Measure Your Online Trade Show or Association Conference Success

As industry membership associations and trade show organizers find ways to address lost revenues from the postponement of in-person events, many are turning to virtual experiences. Some are doing so with success, but others aren’t quite sure of their results.

87% of industry trade organizations that have hosted virtual events said they were successful. However, the definition of success is unclear, as 39% did not set an official goal. Without setting clear goals for virtual or hybrid conferences and gatherings, associations cannot understand whether their approach is providing value for their members and partners. 

To help understand whether your next virtual conference is a success, let’s review the top key performance indicators (KPIs) that measure the attendee and exhibitor experience during an industry trade show or membership association conference.

Example Goals for An Industry Association Online Trade Show

An industry association trade show involves two very unique audiences, each with different goals: your attendees and your exhibitors. Here are suggested KPIs for each audience, plus a few general event KPIs that can measure your event’s overall impact.

Attendee Satisfaction Goals for Trade Shows

Your association members or trade show attendees should be the primary focus of your event experience. How can you provide value to your attendees, connect them with the best resources to help them succeed, and foster long-term growth for them within your community?

Naturally, your team should focus on building an exceptional event agenda that directly addresses the needs of your membership. But to measure if your event was a success, we recommend focusing on these markers of the attendee experience:

  • Attendee satisfaction. Conduct a post-event survey to understand your attendee satisfaction and, most importantly, whether they feel the event met their needs as an association member. Use these survey findings to develop an engagement plan to delight your association members after your event is over.
  • Connections made. If your virtual event platform allows it, assess how many messages attendees exchanged with each other during the event.
  • Conference material downloads. How many attendees downloaded assets from your conference platform? Examine download data before, during, and after your event to understand how long attendees engage with the event content. 
  • Educational credits awarded. Assess the success of your event training and certification programs by measuring the total number of educational credits awarded. You can further explore this metric by reviewing the number of attendees who received educational credits and the average educational credits awarded.
  • Net Promoter Score (NPS). How many attendees would recommend the event to a colleague? Add a question to your post-event attendee survey to understand your event NPS. 
  • Next-year registrants. Host a flash sale for next year’s event tickets at this year’s price during your event. Monitor how successful this sale is to gauge whether your event experience generates immediate excitement for next year.  
  • Total attendees. How many people attended your event, in-person and online, and how does this compare to your year-over-year figures?

Exhibitor Satisfaction KPIs for Industry Events

Event exhibitors and sponsors are a vital part of industry trade show experiences. If you fail to meet their needs, they may quit supporting your event—which could be a major miss for your attendees.

Stay ahead of any potential exhibitor or sponsor dissatisfaction by tracking these KPIs:

  • Number of sponsors/exhibitors. Is your team growing its network of exhibitors and sponsors? Or has this number declined year-over-year?
  • Number of visitors to each booth. Regardless of whether the number of event sponsors grows, you need to ensure your attendees engage with these sponsors and exhibitors. What is the average number of booth visits? What does this data show about the type of exhibitors you should approach for your next event? 
  • Number of downloads of vendor collateral. Exhibitors and sponsors need to understand the quality of interactions they had with visitors. So check how many times attendees downloaded collateral from vendors, such as information sheets, product guides, or ebooks. 
  • Number of attendee meetings scheduled. How many attendees scheduled meetings with exhibitors?
  • Number of qualified leads. What is the average number of qualified leads that your vendors gained by attending your event? 

General KPIs To Determine Virtual Event Success

Beyond your attendees and exhibitors, your team should measure additional KPIs that showcase your more significant event impact. For example, was the event well-received by the media? Did you spark conversations on social media? Are you continuing to find new, diverse speakers?

At a minimum, we recommend tracking these trade show KPIs to assess your event success:

  • Diversity of speakers or exhibitors. Ideally, your industry trade show community should reach new people and companies each year. As you build your event schedule and series of activities for your conference, assess how many speaker or exhibitor submissions you receive from individuals or companies that have previously expressed an interest in partnering with you on your event.
  • Social shares/chatter. Monitor social media for posts about your event, and track the number of times that attendees used your event hashtag on social media. Ensure you have team members ready to support your event on social media, including answering attendee questions, encouraging user-generated content, and engaging with attendees.
  • Press attendees. Did any members of the media attend your event?
  • Post-event blog posts and press coverage. What content did people create about your event? 

Choose a Virtual Event Platform with Built-In Reporting Capabilities

Each of the above sets of KPIs is simply a starting point to help your team refine its virtual or hybrid event strategy. We recommend you connect with individual event attendees, exhibitors, and sponsors to discuss their feelings about your event and ways to improve their next experience. 

In addition to these one-on-one conversations, you will find that your event platform will either greatly help—or significantly hinder—your ability to uncover the KPIs you need.

We built Social hour to make it easier to track event metrics like total attendees, maximum concurrent attendees per session, how many attendees interacted with each other, and more. Learn why our customers say we’re an ideal platform for virtual industry membership association or trade show events.

Categories
virtual events

Why Attendee Surveys Are Vital For Virtual or Hybrid Event Success

Virtual and hybrid event experiences have come a long way since the start of the pandemic, and we are about to hit a new stride in the evolution of online events.

Event planners can access more advanced event technology than ever before, enabling more engaging virtual and hybrid events. These new platforms create the necessary space for everyone to mix, mingle, and reap the greatest reward from the event experience. And many platforms also provide data that can help event planners continuously update their strategy event after event. 

But your in-platform event data can only tell you so much about what did or did not work with your last virtual or hybrid experience. To effectively improve your event strategy with each iteration, you need to actively gather feedback on the full range of attendee experiences before, during, and after your event.

Luckily, the secret to gaining this insight is pretty straightforward: ask your attendees directly. Let me help you get started.

How to Gauge The Virtual Event Attendee Experience

Post-event metrics like attendees per session, the average number of sessions per attendee, and the average number of conference connections are crucial to review. However, these metrics only provide a glimpse at how to improve your next event.

Put your attendees front-and-center during your event planning by actively surveying and connecting with attendees one-on-one throughout your event lifecycle:

  • Before your event, gauge how long your virtual or hybrid event experience should last, preferred topics, and ideal ways to engage throughout the experience
  • During your event, use quick one- or two-question surveys that capture your attendee feelings at key points during the conference or immediately after sessions
  • After your event, measure the satisfaction of each event component and session, and see how many attendees would return to an event from your team

Sample Event Attendee Survey Questions

You can learn more about how to use virtual event attendee surveys to improve your online or hybrid event experience—including sample event survey questions for before, during, and after your event—in my recent article on MarketingProfs

Tell me, what are your favorite virtual event attendee survey questions? Tweet me @AARiggs.

Categories
virtual trade show

3 Tips For Hosting a Successful Industry Trade Association Virtual Event

Since the onset of COVID-19, the cancellation of many longstanding trade shows and industry events like Mobile World Congress, E3, and SXSW have dominated headlines—leaving many to question what the future of these traditionally in-person events will look like.

Industry trade associations, in particular, have faced unique financial pressure when adapting their events strategy, given that 27% of these organizations’ revenues come from meetings/trade shows, surpassed only by membership dues at 45%. 

To help trade associations and similar event organizers adapt their events strategy, let’s explore the latest data on how trade association members feel about attending in-person events. We’ll also discuss three common challenges that industry organizations face when creating new virtual or hybrid event experiences. 

How Trade Associations Have Adapted Their Event Strategies

Although it’s uncertain when in-person events will regain their momentum, 70% of respondents in a study from Innovatis Group, a leading association management, and engagement company, listed two top factors for when they will be comfortable with in-person events:

  1. A significant drop in COVID cases 
  2. Widespread vaccinations 

Restrictions like social distancing and smaller group sizes will play a smaller role, according to that survey.

Understandably, in light of these sentiments, the same report found 85% of organizations will increase their investment in virtual events over the next year to address the hesitation to join in-person events. Additionally, 72% of associations plan to create new forms of non-dues revenue, including educational opportunities available in a virtual or hybrid setting. 

Three Hybrid or Online Industry Event Challenges and How to Address Them

As more industry trade organizations explore virtual event opportunities to regain lost revenues from their canceled or delayed in-person events—and provide new value for their members—many teams will face a common set of initial planning hurdles.

When planning your next virtual or hybrid industry event, ensure your team fully explores these areas:

Challenge 1: Creating value for members in a virtual setting

First and foremost, your team needs to understand how it will create value for your event attendees. What do they hope to gain from the experience, and how can you deliver sessions, content, and networking opportunities to meet these needs? 

We recommend you survey your members ahead of your virtual or hybrid event to learn what they hope to gain from the experience. Seek to understand how comfortable your members are at the prospect of in-person gatherings, what challenges they face, and what resources they need to succeed. 

As you learn what your attendees expect from your event, your team can better tailor its goals to assess whether your event was successful.

Challenge 2: Transitioning an in-person event to a virtual event

Even if you have a clear understanding of what your association members hope to gain from your event, all teams are challenged with transitioning an in-person event to a virtual setting. 

Overcome this hurdle by designing your event to be entirely virtual, and then add a complementary in-person experience (if your pre-event survey suggests your community would like an in-person component) around it. 

Planning online-first will help your team map the various connections (or disconnections) within your event experience. Ensure there is a seamless journey for your attendees, from when they first hear about your event, register, join your event, and later access its replays—all while keeping networking and cross-platform engagement opportunities front and center for everyone. 

Challenge 3: Creating value for event exhibitors and sponsors in a virtual or hybrid setting

Keeping your event exhibitors and sponsors happy is vital to ensure long-term event success. If exhibitors or sponsors fail to see the value in partnering for your event, they will likely stop supporting your activities, limiting the potential value for your attendees. 

Spotlight your exhibitors and sponsors throughout your event experience to maximize their ability to engage with your attendees. Use social media to highlight sponsored sessions, coordinate raffles and giveaways to generate excitement, and incentivize your attendees to visit the virtual exhibition hall or exhibitor showcase during your event.

As with your attendees, it’s critical to survey your event sponsors and exhibitors to understand what they hope to gain from the experience and ways you can best partner with them for the event. 

Why Your Virtual Event Platform Matters

By addressing each of those three common challenges, your team can more effectively design an event that can replicate the value of your in-person experiences—potentially surpassing your pre-pandemic success.

But there is one final challenge that can make or break your virtual industry trade show experience: poorly designed event technology.

Many event platforms were built immediately following the pandemic, attempting to cash in on the rush to virtual platforms. Or, they are legacy tools designed purely for conference calls that event planners hastily adapted for large-scale events. The result? Overpriced tools that fail to meet your attendee needs—confusing user interfaces, garbled audio, and an inability for people to actually engage. 

We’ve built Social hour with the features that your event attendees need, all in an incredibly easy-to-customize interface. Learn more about why Social hour is the ideal platform for hybrid or virtual industry trade association events

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virtual trade show

Online Virtual Trade Shows: A New Way to Network

When it comes to networking, we’re all faced with the same fundamental question: how do we best reach and connect with new people? There’s nothing wrong with getting out and meeting people in person, but what about those who don’t have the time or budget for flying across the country or trekking locally? Virtual trade shows are a cost-effective and time-efficient way to network with other business professionals.

Over the past few years, virtual trade shows have emerged as a way for businesses to reach out to new audiences without committing to expensive in-person attendance. On top of this, virtual trade shows allow you to promote your business and product without the need for physical space and supplies.

What Is An Online Virtual Trade Show?

An online trade show is a way to reach a larger market by using the internet to broadcast the event. The trade show can be in many different formats, but it’s generally a video broadcast of a show floor with an announcer describing the booths and products available. Today, there are many platforms for these shows. Platforms range from low tech options like YouTube to Facebook Live. These are inexpensive but offer very few features. To high tech options lie Social Hour which has become one of the more popular choices. Social Hour offers a wide range of features which help a trade show be successful.

Learn more about Social Hour trade show features.

Virtual trade shows are a new way to show off products and services to potential clients. In a virtual trade show, the attendees are not physically present but view the presentations from their computers. As a result, they can browse from anywhere without having to be at a specific location. These trade shows are also more cost-effective than traditional ones because the only cost is for hosting fees which can be less than $1,000.

Benefits Of Online Virtual Trade Shows

It is common to have a stand-alone booth for a company at a trade show to promote its product or service in many industries. However, this is not always the best idea. Many trade shows have been replaced with virtual shows, where you can display products, and staff from different companies can view each other. According to a study by AT Kearney, “Exhibitors who participate in an event’s virtual component rather than a physical one report higher levels of sales leads.

Getting the word out about your business has never been easier or more accessible to so many people than it is today. With all of the advancements in technology and the advent of the internet, companies can reach a global audience that was virtually impossible in decades past. The traditional trade show model has been an industry standard for years, but there is a new option: the online virtual trade show with technological advances.

How To Choose An Online Virtual Trade Show Platform

Many emerging companies are using virtual trade shows as a method of generating leads and increasing sales. Virtual trade show platforms such as VTS, Digital Muster, and Social Hour allow customizable options to best suit your business needs. The event’s details, such as the times and locations, can be set up in advance on these platforms.

Considerations In Choosing An Online Virtual Trade Show Platform

A virtual trade show is a live-streamed event that is hosted online. It’s a great way to showcase event services and products to an international audience. However, with so many different platforms out there, it can be challenging to find the right one for your company. With these tips in mind, you’ll be able to find the perfect platform for your needs:

  • Do you need audio and video streaming capabilities?
  • Do you need onsite chat moderation?

International trade shows can be expensive and time-consuming. To make the process less daunting, consider the following considerations in choosing an online virtual trade show platform:

  • Security features
  • Reliability
  • Analytics
  • Scheduling ability
  • Content management
  • Social media integration

What are the costs of hosting an online virtual trade show?

The costs of hosting an online virtual trade show can vary significantly depending on the size and complexity of the event. It’s important to consider the cost of these services, and how you can save money on hosting an event by using available tools.

The internet is a great way to find new customers and boost your company’s business. However, it can also be expensive if not done correctly. Hosting an online virtual trade show might seem like the perfect solution because there are no travel costs or convention center rental fees, but expenses can still add up.

Which type of trade show do you want to organize?

If you’re looking to organize a trade show, you need to figure out the type of event you want. There are three different types: regional, national and international. Regional events are typically for businesses in the same region and provide them with the opportunity to network and collaborate with other local businesses. National events span across a greater geographical area, making it easier for potential customers to attend.

Other considerations in choosing an online trade show platform

With the emergence of online trade shows, choosing the right platform can be a daunting task. With so many options available, it is crucial to consider your current needs and your anticipated future needs when choosing which platform best fits your business. When considering current needs, you should consider how much content you need to share, whether or not you will be bringing exhibitors on to interact with attendees, and what size you would like the final presentation to be.

In addition to the three primary considerations when choosing an online trade show platform, several other factors may need to be considered. For instance, if one is looking for a solution to help boost their company’s search engine optimization, it’s essential to know whether or not the site will include a features for SEO. It might also be pertinent to consider the amount of automation desired.

Social Hour provides a fantastic suite of tools for anyone looking to host a virtual trade show. Book a demo today to get started.

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virtual events

How To Engage Hybrid Event Attendees on Social Media

Congratulations! You’ve designed a compelling hybrid event schedule that thoroughly addresses the needs of both your in-person and remote attendees. All that’s left is to put on a spectacular event, right? Well, almost—but there’s still some pre-work to do!

As your team finalizes your hybrid event sessions and activities, it’s important to focus on a critical planning element that can easily make or break the attendee experience: social media.

From the moment you first announce your event on social media, your team needs to understand how to best use social media to drive event registrations and prime your attendees to gain the most value from social media throughout the virtual conference.  

Highlight Hybrid Event Attendance Benefits For In-Person and Virtual Attendees

Your team needs to explain how all your attendees—no matter how they choose to join—will access high-value sessions and engagement opportunities that make the most of each attendance option.

Tailor your conference website and all event promotional content to address the unique benefits of each attendance type, as well as how the two groups can connect throughout the conference. We recommend that you create a dedicated FAQ page on your event site that thoroughly addresses both types of attendance. 

At a high level, here are some of the benefits of attending a hybrid event in-person or virtually to highlight in your FAQs:

Hybrid Event Attendance TypeAttendee Experience Benefits
In-PersonIn-person conference experiences are beloved, and greatly missed, by many professionals. Emphasize the potential for human connection by joining in person, but also reinforce the CDC and local or state guidelines that will be enforced, plus any other ways your team will keep attendees safe.

Certain demos or activities are better coordinated with an in-person crowd, due to the energy level and ability for instant collaboration. Highlight these unique opportunities for attendees who join in person. This prevents virtual attendees from being disappointed or demanding a refund due to missing out on a specific in-person only activity.
VirtualFlexibility is a necessity for virtual attendees. Reinforce how your event is designed to fit within your attendees’ busy schedules, including details on whether sessions are recorded and later available for replay. 

A well-built virtual conference platform can greatly improve the virtual attendee experience. Spotlight the features of your event platform, including specific features that will help your remote attendees connect with the live experience. 

Make it easy to save your must-attend sessions to the virtual attendee’s calendar software of choice. It’s incredibly frustrating for virtual attendees who are excited for a session, and arrive with a question at the ready, only to see a notice that the session was held two hours ago thanks to the agenda only reflecting the live event’s timezone.

How To Promote Your Hybrid Event on Social Media

Social media channels are an invaluable avenue to market and promote your event with ideal attendees, especially given the potential reach of most social media channels. You don’t want to limit yourself to your existing mailing list and blog readers to promote your event when people can join from anywhere in the world with an internet connection. 

Share a steady stream of event promotion content to build excitement for the experience and drive registrations up until the day of your event. By engaging with your prospective attendees on social media, you’re also establishing those channels as a place for attendees to go during your conference to connect and engage with your team and fellow attendees (we’ll discuss that more in a bit).

Here are five ways to drive hybrid event registration through social media:

  • Tag confirmed speakers and spotlight their sessions. Announce sessions on social media by tagging the speaker and previewing their session. Include a video or image of the speaker to help “stop the scroll” on social media.
  • Create speaker, exhibitor, and sponsor social media kits. Share a social media promotion kit with all event speakers, exhibitors, and sponsors. Include event images and draft social media messages for Twitter, Facebook, and LinkedIn (at a minimum) so your partners can easily promote your event on their social channels. Consider including a unique registration discount code tied to each speaker, wherein they receive some benefit for getting people to register with their code.
  • Provide regular updates about your event’s COVID-19 safety preparedness. Although many people are comfortable attending an in-person conference, your team needs to address potential safety concerns early and often to reassure attendees who may be hesitant about joining an in-person experience. The goal is to provide transparent updates about your onsite plans to show your prospective attendees that you’re doing everything possible to protect their health.
  • Use an event hashtag. Create a custom hashtag to accompany your event. Ideally, this hashtag can be used throughout the year to reinforce a sense of community outside the conference. Research your preferred hashtag across channels to ensure it is not already commonly used for a different purpose. 
  • Share visuals and video sizzle reels. Visual content is more likely to be seen by your community on social media. Invest in custom event images and video sizzle reels that highlight what attendees can expect, both for the in-person and virtual experience. 

6 Ways To Use Social Media to Drive Engagement During A Hybrid Event

Your most engaged attendees will likely use social media to ask questions, share their learnings from the conference, and attempt to network with other attendees during your event. It’s important to prepare your team to effectively find and engage with this content in real time.

After you address these foundational ways to highlight your hybrid event engagement opportunities, follow these best practices to spark conversations and build excitement on social media during your hybrid event.

Create Event Attendee Social Media Groups

In addition to your registration website, your attendees need a central place to go to access all the relevant details about your virtual event and connect with other attendees. We recommend you create a private social media group to grow into an event community. Encourage attendees to join this group when they first purchase their tickets, and regularly promote this group during the event. Assign a staff person to monitor the community throughout the event. 

Enlist Social Media Moderators

Depending on the size of your event and the number of priority social media channels for your community, your team needs at least two team members solely focused on addressing attendee needs on social media. These moderators will engage with attendee content, including amplifying their takeaways, answering questions, and suggesting other sessions they should attend based on what they’ve enjoyed so far. They can also help create excitement by giving away prizes or other resources of value to attendees that are active on social media. Don’t forget to also have the moderators check in with the social media group to share photos and videos and post conversation-starters.

Build a Social Wall

A social wall is a live display of social media posts about your conference, typically centered around the event hashtag or geolocation tags. Your team should include a social wall in your in-person experience and on your hybrid event platform to provide in-person attendees encouragement to join the virtual conversation and help remote attendees feel part of the greater conference experience. You can check out these 10 social media wall tool options for your event. 

Share Polls, Quizzes, and Contests 

Encourage engagement and help attendees get to know each other by sharing polls and quizzes related to your conference. These can include fun facts about conference speakers or preview elements of upcoming networking opportunities. Consider having different types of activities—and prize drawings for completing them—for each social media channel. 

Host a Virtual Scavenger Hunt

Create a scavenger hunt activity that both in-person and remote attendees can join. Encourage them to snap photos or take screenshots during the conference, and share those images on social media to check items off their list. Offer a prize or swag bag for anyone who completes the list.

Use Twitter Lists

Help attendees connect with speakers and other guests at your conference by creating a public Twitter list that attendees can opt into. During registration, ask if the attendee has a Twitter handle that you can include on the list. You’ll want to create an additional list with all of your conference speakers. 

Cohesive Hybrid Event Technology Enables An Engaging Event Experience

Your hybrid event attendees need ample ways to connect with each other throughout your event and across the virtual communication channels they prefer. There are several steps your team can take to facilitate this, including creating a dedicated conference hashtag and actively encouraging conversations about your event on social media. 

But even the best-intended efforts can fall flat if your event platform simply cannot provide the interactive attendee experience that your attendees deserve. With the right hybrid event platform, your team can create beautifully customized event branding that highlights your event hashtag and includes a social wall alongside sessions to encourage engagement. 

Find out why Social hour is your ideal hybrid event platform.

Categories
virtual events

8 Best Practices For a Hybrid Industry Conference and Trade Show

Planning a hybrid event can be challenging for many teams, especially when blending the in-person and remote attendee experiences. Do any of these common hybrid events planning questions sound familiar to you?

  • Should a hybrid event prioritize the in-person audience or remote attendees? 
  • How can attendees of either type network and engage with the other? 
  • Will my exhibitors find value in a hybrid event?

While there is no one-size-fits-all approach to hosting an incredible hybrid event, we believe the best way to create a cohesive and engaging experience is to prioritize the virtual experience and craft a complementary in-person event that blends seamlessly with the virtual event platform. 

We know this may be a counter-intuitive approach—”but the in-person experience should always come first!”—and it is a tall order to fill. But the brands that experiment with and perfect virtual and hybrid experiences will be best set for success in the future of events and community engagement.

To help you plan your next hybrid event, we’ve gathered these best practices to ensure you create an outstanding attendee experience, regardless of how they choose to join. 

8 Ways To Improve The Hybrid Event Attendee Experience

As more teams experiment with their hybrid event strategies, we can use their learnings to improve our approaches based on what worked well (or not so well). 

After researching recent virtual and hybrid events like Surf Expo, Essence Festival of Culture, CXEnergy 2021 Virtual Conference, and countless others, here are eight ways you can build a seamless event experience for all of your hybrid event attendees:

Broadcast all sessions via live stream with a unified commentary feed. 

All of your event sessions will likely involve a mix of in-person and remote-based attendees unless you host exclusive experiences only for your in-person attendees. To present a cohesive session experience, broadcast all sessions via live stream to virtual attendees, and project a commentary feed alongside your stage that includes thoughts from all attendees, regardless of location. 

If streaming all the conference content live is not feasible, consider pre-recording all breakout sessions, and having the speaker host a watch party on-site, followed by live-streamed Q&A sessions.

Stream your in-person attendees alongside sessions. 

It may sound strange at first, but we recommend live-streaming your in-person audience alongside your sessions. Why? Because the full scope of your event and its energy is difficult to absorb through a presenter-only one-way stream. 

You can accomplish this best practice with a digital or hybrid event platform that supports multiple simultaneous streams. If possible, consider streaming your remote attendees on a screen to your in-person audience, too, so everyone can realize just how many people are at your event. 

Don’t forget lunch. 

Provide a few lunch options for your in-person and remote attendees and partner with a nationwide delivery app partner to deliver meals to your virtual attendees’ homes. In addition, create spaces during the lunch break so in-person and remote attendees can easily chat and connect. 

Enlist moderators and help them coordinate.

Assign separate moderators to oversee your virtual and in-person attendees during sessions. Gather questions from both groups through your dedicated event messaging platform or audience polls, and then aggregate these questions into a shared document with all moderators. Ideally, you will have at least one moderator gathering questions for both groups each session and an additional moderator solely focused on reviewing/blending the two sets of questions and presenting them to the session host or participants. 

Encourage attendees to pre-submit questions. 

The goal for any event is to host crowd-pleasing sessions. As soon as your attendees hear about your event schedule, they should be excited about the discussion and will likely start to think about their own questions or goals for each session. So why should they have to wait to start engaging? Enable attendees to submit questions through your trade show app ahead of time. 

In addition to getting the buzz started about your event, this will help moderators set initial questions for sessions, can help refine conference presentations (if attendee questions are provided to the speaker ahead of time), and could provide ongoing content opportunities for your team. If a session has many unanswered questions, consider hosting a webinar or publishing an e-book or a series of blog posts to address your attendee needs.

Swag bags for everyone. 

Prepare swag bags for your in-person attendees to pick up at registration and mail similar bags to all virtual attendees. Remember that your attendees want useful items that help them day-to-day or provide instant relief at the event. Most trade show attendees have amassed a seemingly endless stock of low-quality pens, stress balls, and other items that quickly are thrown into a drawer once the event is over. Instead, give them something on-brand that they will actually use, like a USB drive, portable charger, or mints. 

Replicate your trade show floor online. 

Once you have all your other technology in place to enable attendee’s engagement, you can consider building a 3D rendering of your exhibition hall that allows virtual attendees to see displays and setups. You can also spotlight sponsored booths for your attendees to visit and interact with, and use a remote platform that helps attendees easily talk to and swap contact info with exhibitors. Some events have gamified this experience, offering prizes and giveaways to attendees who visit booths, or hosting a scavenger hunt to encourage more booth engagement. Consider adding an online-only exhibitor row to accommodate past exhibitors under travel restrictions and encourage in-person attendees to participate in the online experience.

Widen your exhibitor net but stay local. 

Almost all event exhibitors (96%) indicated that their marketing budgets are decreasing or staying the same in 2021, despite needing to support both in-person and digital versions of many events. Event planners can work around this by conducting a thorough exhibitor search within a drivable distance from their event venue. Although some legacy exhibitors may drop out due to the inability to travel, eager exhibitors in the local area can fill those slots. 

Select The Best Event Technology For an Exceptional Hybrid Event Experience

The above best practices are just a handful of current considerations for hosting a successful hybrid event. Remember to survey your community to understand what they hope to gain from a hybrid event experience and use those findings to build the optimal event for your unique audience. 

A common thread through all of these best practices is that your chosen hybrid event platform can easily make or break the attendee experience. You need a platform that can seamlessly connect your remote and in-person attendees to make them feel like the stars of the show. Learn how Social hour can make this your hybrid event reality